Refund policy

Because every club we build is made to your exact specifications, Tour Quality Golf's Shop does not accept returns or exchanges on custom club or shaft orders once finalized. A custom build includes any club or shaft where you’ve selected components such as the shaft, grip, or requested specific build specs.

If your order arrives with a defect or an error on our part, please contact us within 7 days of receiving your item so we can make it right. You can reach out to us on our contact page.

In cases of manufacturer defect or confirmed fulfillment error, we’ll issue a replacement, store credit, or a refund—depending on the situation. Refunds are not available for reasons outside of product error or defect.

Once a return is approved, please allow up to 10 business days for processing. Refunds (excluding original shipping charges) will be issued to the original payment method or as store credit within 30 days of approval. You’ll receive an email notification once complete.

CANCELLATION & MODIFY POLICY

We understand that sometimes plans change. If you need to cancel a custom club or shaft order, you may do so within 1 business day (Monday–Friday) of placing the order. Cancellations within this window are eligible for a full refund to your original payment method or as store credit.

After 1 business day, cancellation requests will be reviewed on a case-by-case basis. If your order has not yet entered production, you may still be eligible for a refund minus a 20% processing fee.

Once your custom order begins production, it cannot be canceled or refunded.

Need to make a change to your build? Modifications must be requested within 3 business days (Monday–Friday) of placing your order. After that window, we’re unable to make changes to the build specs.